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Returns Info
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Returns Policy
If you purchased your goods at our website or via the telephone and you are a consumer (not a business or organisation) you have the legal right to cancel your order within 7 working days from the date of delivery.
If within 7 days you wish to cancel your order and return our goods you should call our customer services department on 01902 341800 and obtain a RETURNS AUTHORISATION NUMBER. You must confirm your request in writing (letter, fax or e-mail) quoting your RETURNS AUTHORISATION NUMBER.
We can only accept returned goods if they are fully re-sellable and in 'AS NEW' condition. We cannot accept returned goods if they are incomplete. Goods must be returned complete and with all original undamaged packaging, instruction manuals, software and warranty. Goods must be unused.
All software and extended warranties must be returned unopened.
Any goods returned to us without a prior RETURNS AUTHORISATION NUMBER or not in the condition detailed above will be rejected and returned to you at your cost.
All carriage costs and insurance are your responsibility. For your own protection, goods should be returned via an insured method of carriage.
If you are a consumer we are legally obliged to return your money within 30 days.
Businesses & Organisations
PLEASE NOTE DISTANCE SELLING REGULATIONS DO NOT APPLY TO A BUSINESS OR ORGANISATION and the cancellation of an order or the return of goods are entirely at our discretion. If we do agree with your request we will levy a loss of profit charge which will be a minimum of 25% of the value of the goods in question.
In the event of a business or organisation entering into a financial arrangement with a third party whereby it is intended that title shall pass to the third party, the customer shall, notwithstanding anything to the contrary, remain liable under the provisions of this agreement including those provisions as to payment of PrintKit.co.uk. Failure to secure third party finance will not release the customer from any of it's obligations under the provisions of this agreement including the obligation to discharge the full purchase price to PrintKit.co.uk.
Miss-Shipping
In the event of damage or miss-shipping please e-mail customerservices@printkit.co.uk within 24 hours of receipt.
Please retain the original packaging for returning your order. We will arrange for collection and prompt replacement.
Faulty Goods
Technical support is provided by the manufacturer and not Printkit.co.uk. In the unlikely event that the goods develop a fault, contact the manufacturer who will either replace the goods or carry out a repair under the terms of the warranty.
Returns of Faulty Goods
If within 14 days of receiving the goods you wish to return a faulty product for a refund you must initially call our Customer Services Team on 0845 4566 936 and obtain a FAULTY GOODS AUTHORISATION NUMBER. We cannot accept returned goods if they are incomplete. A refund will only be given if the goods are complete and returned with all original undamaged packaging, instruction manuals, software and warranties. You must confirm the fault in writing (letter, fax or e-mail) quoting your FAULTY GOODS AUTHORISATION NUMBER.
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